Overview

At GrowthEscalators, we strive to deliver high-quality digital marketing services including SEO, social media management, paid ads, and web development with clarity, commitment, and efficiency.

This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are accepted for our digital marketing services.

Cancellation Policy

We understand that circumstances may change, and you may need to modify or cancel your service request. However, as a service-based business, we invest considerable time and resources in planning and executing your campaigns.

• Project-Based Services:
• Cancellations are not accepted once work has commenced on a project.
  • If you wish to cancel before work has begun, please notify us at Info@growthescalators.com within 24 hours of payment, and we will review your request.
• Monthly Retainer Services:
  • For services billed monthly (SEO, social media management, etc.), you may cancel your retainer by providing 15 days’ written notice before the renewal date.
  • If notice is not provided within the timeframe, the upcoming billing cycle will proceed, and cancellation will take effect in the following cycle.
• Training and Consulting Sessions:
  • Cancellations made at least 48 hours before a scheduled session will be eligible for rescheduling.
  • No-shows or cancellations within 48 hours of the session are not eligible for rescheduling or refunds.

Refund Policy

As a digital service provider, we do not offer refunds on payments once the services have been initiated, delivered, or a project plan has been shared, except in the following circumstances:

• A double payment was made due to a technical glitch.
• Payment was made in error for a service not availed, and no work has commenced.

In such cases:

Please email Info@growthescalators.com within 48 hours of the transaction with transaction details for review.
Approved refunds will be processed within 7-10 business days via the original method of payment.

Non-Refundable Services

Please note, we do not offer refunds for:

Digital marketing campaigns already executed or in progress.
SEO or social media management work already completed or in progress.
Hours spent on research, strategy, or consultation calls.
Third-party expenses (advertising spend on platforms, software subscriptions, etc.) made on your behalf.
Delays in project timelines caused by client non-responsiveness or delayed feedback.

Service Quality Concerns

Your satisfaction is important to us. If you have concerns about the services provided:

Please email us at Info@growthescalators.com with detailed information about your concern.
Our team will review and respond within 2-3 business days with a resolution plan.

Modifications to Policy

GrowthEscalators reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions regarding this Cancellation & Refund Policy, please contact:

📧 Info@growthescalators.com

We appreciate your understanding and cooperation as we strive to deliver impactful results for your business through our digital marketing services.